If you are not entirely satisfied with your purchase, we are here to help.

 

RETURNS

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Please contact us as soon as possible upon receipt if there is a problem, as we will always do our utmost to resolve any issue. If your issue may relate to damage during transit, we would kindly request that you take a photograph of any damage to the packaging and keep hold of this packaging.

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We will arrange directly with you the best course of action for returning your goods and/or handling any issues.

If you wish to return goods within our agreed timeframe because you have changed your mind, please note that you will be liable for arranging the delivery and return costs of the goods. We are always happy to provide our courier’s details if required.

 

REFUNDS

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Once your goods have been returned, we will refund or replace your goods depending on what has been agreed between us, minus delivery costs if this is due to a change of mind.

 

Refunds will be made in line with your original method of payment, and receipt will be in line with your card issuer or bank’s policies. We always process refund payments swiftly.

 

SHIPPING

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The cost of shipping is applied at checkout. If you wish to purchase multiple items, please contact us for a shipping quote as we can combine ship which will prove more cost-effective.

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For international deliveries, please contact us for a shipping quote.

If you have any queries regarding shipping quotes for a particular item, please do get in touch.

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For returns, you will be responsible for paying for the shipping costs to return your item unless it is due to a problem with the goods which we should be responsible for.

 

In the instance you are due a refund, the cost of outgoing shipping will be deducted from your refund unless the return is due to an issue that is our responsibility.

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Please do get in touch if you have any questions regarding our shipping and returns policy.